9winz Customer Service

If you have a problem or question you’d like to discuss with an expert, you can do it with 9winz in 24/7 support. Our managers are available every day, and you can reach them in a number of ways.

9winz support can help you with any problem.


You can write to one of 9winz’s support email addresses to resolve any issues. This method of communication is suitable for addressing all issues. We will have time to review your issue in detail and resolve it as efficiently as possible.

General Questions: support@9winz.com

Complaints and suggestions: complaints@curacao-egaming.com

The turnaround time depends on the seriousness of the problem and on the workload of the Helpline. To make our work easier, do not send several letters about the same problem at once. Also, try to describe your issue in as much detail as possible in one letter.

Write your message using 9winz email.

Phone Support

You cannot call a contact phone number to get help from a manager. But you can use the callback option on the website or 9winz app. Submit a support request and our specialist will contact you as soon as possible.

Send your quiestion using 9winz phone support.

Online Chat

The site has a 24-hour online chat room. It is suitable for quick consultations and answers to common questions. If your problem is not serious and does not require a lengthy review, use this method of contact.

Use 9winz online chat for asking your questions.


How long does it take to withdraw funds?

Withdrawal takes from 15 minutes to 72 hours, depending on payment system.

How do I get the welcome bonus?

To do this, you need to register, select the appropriate bonus in the section with promotions in the account settings and make a deposit.

Does 9winz have a license?

Yes, the company operates under an official Curacao license. This document makes the site legal in India.

Can I bet in INR?

Yes, you can choose this currency during account registration. In the future, you can make all bets in it.